ID Protect US

Enhanced Identity Protection Services

FAQs

frequently asked questions:

Does the IDProtectUS.com plan provide complimentary credit reports?

Currently, credit reports are freely accessible to consumers in all states. As per the Fair and Accurate Credit Transactions Act (FACT Act), consumers can request and obtain a free credit report once every 12 months from each of the three major nationwide consumer credit reporting companies (Equifax, Trans Union, and Experian) through the secure website www.AnnualCreditReport.com.

How will I receive notifications if my information is at risk or being used?

You will receive email notifications at the email address associated with your account. Ensure that your profile is up to date with your current email address. Detailed alerts will be accessible within the secure membership website.

What is the difference between Identity Monitoring and Credit Monitoring?

Identity Monitoring tracks non-credit data and alerts you when your identity is at risk or being used without your permission. On the other hand, Credit Monitoring focuses on monitoring your credit file for any changes or activity. Credit monitoring was developed to help consumers identify errors in their credit report before applying for a loan. Credit monitoring may take up to 90 days to report changes to a credit file, depending on the reporting business and bureau. Identity Monitoring offers more comprehensive coverage than credit monitoring and provides faster detection of changes.

Why is Identity Monitoring necessary?

Our Identity Monitoring service detects stolen personally identifiable information and compromised confidential data. Our technology continuously monitors hundreds of thousands of websites and millions of data points, utilizing various data gathering techniques such as chat room monitoring, site crawling, scraping capabilities, and forum extraction. This vigilant monitoring ensures swift detection of any online exchange of your personal information that could be associated with identity theft.

Are there any requirements to purchase the Identity Theft Protection plan?

No, there are no questions or qualifications necessary to purchase the IDProtectUS.com plan. However, the restoration and insurance services do not cover fraud incidents that occurred before enrolling in IDProtectUS.com

In which locations is the Identity Theft Protection plan available?

The IDProtectUS.com plan is available in all 50 states of the United States and Puerto Rico.

What does the Identity Theft Insurance policy cover?

Our Identity Theft Insurance policy provides reimbursement, up to USD 1 million, for expenses related to identity theft restoration. This includes expenses for document replacements, traveling, loss of income, child/elderly care, fraudulent withdrawals from a bank account, and legal costs.

Does the IDProtectUS.com plan cover identity fraud outside the United States?

Yes, the IDProtectUS.com plan provides reimbursement for identity fraud occurring worldwide, except in the following territories: Afghanistan, Balkans, Belarus, Burma/Myanmar, Cote d'Ivoire, Cuba, Democratic Republic of Congo, Iran, Iraq, Lebanon, Liberia, Libya, North Korea, Somalia, South Sudan, Syria, and Zimbabwe

Can I choose my own attorney for identity theft cases?

The Identity Theft insurance policy reimburses you for approved legal fees, offering the advantage of selecting your own attorney

Is there a deductible for the ID Theft Insurance?

No, you are not required to pay a deductible in order to claim the benefits of the ID Theft Insurance.

How much coverage does the ID Theft Insurance provide?

 The ID Theft Insurance offers coverage of USD 1 million. It is backed and underwritten by an internationally recognized carrier rated "A" by A.M. Best

Do I need to provide an inventory of my wallet contents to use the lost wallet assistance feature?

No, it is not required to inventory the contents of your wallet to utilize this benefit. Once it is confirmed that you have lost your wallet or purse, a representative will work with you to cancel and replace recoverable items. This may involve signing a limited power of attorney, allowing the representative to work on your behalf, and reviewing your credit report for up-to-date account information

What can be recovered if I have lost my wallet or purse?

Our Lost Wallet service assists in quickly canceling and replacing all commonly carried items in wallets and purses. This includes credit cards, debit cards, checkbooks, driver's licenses, social security cards, insurance cards, passports, military identification cards, traveler's checks, and our restoration specialists will also assist in canceling and replacing lost or stolen documents

Why do I need restoration services?

 Restoring an identity to its pre-theft status can take over 200 hours. Our ICFE-certified restoration specialists can significantly reduce the time and effort required on your behalf. Without dedicated help, the process could take hundreds of hours. Additionally, the dedicated assistance eliminates the out-of-pocket expenses associated with recovering from identity theft, which can amount to thousands of dollars.

What tasks are performed by restoration specialists?

Our full-service Identity Restoration specialists possess extensive knowledge in non-credit restoration, including areas such as payday loans, IRS, DMV, and court records. Once your claim is verified, our ICFE-certified agents can assist you in assessing the case, determining an action plan, filing police reports, disputing fraudulent charges, placing fraud alerts on your credit files, and much more.